Terms & Conditions
Terms of Use & Conditions
Please Read Carefully Before Using This Website:
HammockShoppe.com maintains this site for information and communication
purposes. This webpage contains the Terms of Use governing your access
to and use of the patioumbrellastore.com (the “Website” or “Site”). If
you do not accept these Terms of Use or you do not meet or comply with
their provisions, you may not use the Website
A. TERMS APPLICABLE TO ALL USERS
1. Overview
YOUR USE OF THIS WEBSITE IS EXPRESSLY CONDITIONED UPON YOUR ACCEPTING AND AGREEING TO THESE TERMS OF USE.
For users who are not registered with this Website, your use of the Website will be deemed to be acceptance of the Terms of Use, Section A.
For users who are registered with the Website, your use of the Website shall be subject to (i) certain designated terms (see Section B below) in addition to those terms applicable to all users and (ii) shall be further conditioned on your [clicking the "I AGREE TO THE TERMS OF USE" button at the end of these Terms of Use].
IF THESE TERMS OF USE ARE NOT COMPLETELY ACCEPTABLE TO YOU, YOU MUST IMMEDIATELY TERMINATE YOUR USE OF THIS WEBSITE.
2. Changes To Terms
HammockShoppe.com may, at any time, for any reason and without notice, make changes to (i) this Website, including its look, feel, format, and content, as well as (ii) the products and/or services as described in this Website. Any modifications will take effect when posted to the Website. Therefore, each time you access the Website, you need to review the Terms of Use upon which access and use of this Website is conditioned. By your continuing use of the Website after changes are posted, you will be deemed to have accepted such changes.
3. Jurisdiction
The Website is directed to those individuals and entities located in the United States. It is not directed to any person or entity in any jurisdiction where (by reason of nationality, residence, citizenship or otherwise) the publication or availability of the Website and its content, including its products and services, are unavailable or otherwise contrary to local laws or regulations. If this applies to you, you are not authorized to access or use any of the information on this Website. HammockShoppe.com makes no representation that the information, opinions, advice or other content on the Website (collectively, "Content") is appropriate or that its products and services are available outside of the United States. Those who choose to access this Website from other locations do so at their own risk and are responsible for compliance with applicable local laws.
4. Scope of Use and User E-Mail
You are only authorized to view, use, copy for your records and download small portions of the Content (including without limitation text, graphics, software, audio and video files and photos) of this Website for your informational, non-commercial use, provided that you leave all the copyright notices, including copyright management information, or other proprietary notices intact.
You may not store, modify, reproduce, transmit, reverse engineer or distribute a significant portion of the Content on this Website, or the design or layout of the Website or individual sections of it, in any form or media. The systematic retrieval of data from the Website is also prohibited.
E-mail submissions over the Internet may not be secure and are subject to the risk of interception by third parties. Please consider this fact before e-mailing any information. Also, please consult our Privacy Policy. You agree not to submit or transmit any e-mails or materials through the Website that: (i) are defamatory, threatening, obscene or harassing, (ii) contain a virus, worm, Trojan horse or any other harmful component, (iii) incorporate copyrighted or other proprietary material of any third party without that party's permission or (iv) otherwise violate any applicable laws. HammockShoppe.com shall not be subject to any obligations of confidentiality regarding any information or materials that you submit online except as specified in these Terms of Use, or as set forth in any additional terms and conditions relating to specific products or services, or as otherwise specifically agreed or required by law.
The commercial use, reproduction, transmission or distribution of any information, software or other material available through the Website without the prior written consent of HammockShoppe.com is strictly prohibited.
5. Copyrights and Trademarks
The materials at this Site, as well as the organization and layout of this site, are copyrighted and are protected by United States and international copyright laws and treaty provisions. You may access, download and print materials on this Website solely for your personal and non-commercial use; however, any print out of this Site, or portions of the Site, must include HammockShoppe.com’s copyright notice. No right, title or interest in any of the materials contained on this Site is transferred to you as a result of accessing, downloading or printing such materials. You may not copy, modify, distribute, transmit, display, reproduce, publish, license any part of this Site; create derivative works from, link to or frame in another website, use on any other website, transfer or sell any information obtained from this Site without the prior written permission of HammockShoppe.com.
Except as expressly provided under the "Scope of Use" Section above, you may not use, reproduce, modify, transmit, distribute, or publicly display or operate this Website without the prior written permission of HammockShoppe.com You may not use a part of this Website on any other Website, without HammockShoppe.com’s prior written consent.
HammockShoppe.com respects the intellectual property rights of others and expects our Users/ users to do the same. The policy of HammockShoppe.com is to terminate the accounts of repeat copyright offenders and other users who infringe upon the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at contact@patioumbrellastore.com
6. Links
For your convenience, we may provide links to various other Websites that may be of interest to you and for your convenience only. However, HammockShoppe.com does not control or endorse such Websites and is not responsible for their content nor is it responsible for the accuracy or reliability of any information, data, opinions, advice, or statements contained within such Websites. Please read the terms and conditions or terms of use policies of any other company or website you may link to from our website. These Terms of Use policy applies only to HammockShoppe.com’s website and the products and services HammockShoppe.com offers. If you decide to access any of the third party sites linked to this Website, you do so at your own risk. HammockShoppe.com reserves the right to terminate any link or linking program at any time. HammockShoppe.com disclaims all warranties, express and implied, as to the accuracy, validity, and legality or otherwise of any materials or information contained on such sites.
You may not link to this Website without HammockShoppe.com’s written permission. If you are interested in linking to this Website, please contact sales@patioumbrellastore.com.
7. No Unlawful Or Prohibited Use
As a condition of your use of the Website, you warrant to HammockShoppe.com that you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
8. Spamming
Gathering email addresses from HammockShoppe.com through harvesting or automated means is prohibited. Posting or transmitting unauthorized or unsolicited advertising, promotional materials, or any other forms of solicitation to other Users is prohibited. Inquiries regarding a commercial relationship with HammockShoppe.com should be directed to: contact@patioumbrellastore.com.
9. No Warranties
THE WEBSITE, AND ANY CONTENT, ARE PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, SYSTEMS INTEGRATION, ACCURACY, AND NON-INFRINGEMENT, ALL OF WHICH PATIO UMBRELLA STORE EXPRESSLY DISCLAIMS. PATIO UMBRELLA STORE DOES NOT ENDORSE AND MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF THE CONTENT, AND PATIO UMBRELLA STORE WILL NOT BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY FAILURE OR DELAY IN UPDATING THE WEBSITE OR ANY CONTENT. WE HAVE NO DUTY TO UPDATE THE CONTENT OF THE WEBSITE. PATIO UMBRELLA STORE MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ARE RESPONSIBLE FOR ANY RESULTS OR OTHER CONSEQUENCES OF ACCESSING THE WEBSITE AND USING THE CONTENT, AND FOR TAKING ALL NECESSARY PRECAUTIONS TO ENSURE THAT ANY CONTENT YOU MAY ACCESS, DOWNLOAD OR OTHERWISE OBTAIN IS FREE OF VIRUSES OR ANY OTHER HARMFUL COMPONENTS. THIS WARRANTY DISCLAIMER MAY BE DIFFERENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY PATIO UMBRELLA STORE. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
10. Governing Law, Location and Miscellaneous
These Terms of Use shall be governed in all respects by the laws of the State of California USA, without reference to its choice of law rules. If an applicable law is in conflict with any part of the Terms of Use, the Terms of Use will be deemed modified to conform to the law. The other provisions will not be affected by any such modification.
11. Separate Agreements
You may have other agreements with HammockShoppe.com. Those agreements are separate and in addition to these Terms of Use. These Terms of Use do not modify, revise or amend the terms of any other agreements you may have with HammockShoppe.com.
12. DMCA Copyright Policy and Copyright Agent
HammockShoppe.com respects the intellectual property rights of others. If you believe something on this Site has infringed your intellectual property rights, please notify our agent and provide the following information:
(i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
(ii) Identification of the copyrighted work claimed to have been infringed.
(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled.
(iv) Address, telephone number, and, if available, an electronic mail address where we may contact you.
(v) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
The Site’s Copyright Agent can be reached at:
HammockShoppe.com
323 S, Rosemead Blvd.
Pasadena, CA 91107
sales@patioumbrellastore.com
13. U.S. Resident
You represent that you are a United States resident.
14. No Professional Advice
The information available on the Website is intended to be a general information resource regarding the matters covered, and is not tailored to your specific circumstance. You should not construe this as legal, accounting or other professional advice. This Website is not intended for use by minors. YOU SHOULD EVALUATE ALL INFORMATION, OPINIONS AND ADVICE AVAILABLE ON THIS WEBSITE IN CONSULTATION WITH YOUR INSURANCE SPECIALIST, OR WITH YOUR LEGAL, TAX, FINANCIAL OR OTHER ADVISOR, AS APPROPRIATE.
15. Users Disputes
You are solely responsible for your interactions with other Users. HammockShoppe.com reserves the right, but has no obligation, to monitor disputes between you and other Users.
16. User Submissions And Communications; Public Areas:
You acknowledge that you own, solely responsible or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity; and that you will indemnify HammockShoppe.com or its affiliates for all claims resulting from content you supply.
If you make any submission to an area of the Website accessed or accessible by the public (“Public Area”) or if you submit any business information, idea, concept or invention to HammockShoppe.com by email, you automatically represent and warrant that the owner of such content or intellectual property has expressly granted HammockShoppe.com a royalty-free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or content in any media or medium, or any form, format, or forum now known or hereafter developed. HammockShoppe.com may sublicense its rights through multiple tiers of sublicenses. If you wish to keep any business information, ideas, concepts or inventions private or proprietary, you must not submit them to the Public Areas or to HammockShoppe.com by email. We try to answer every email in a timely manner, but are not always able to do so.
Some of the forums (individual bulletin boards and posts on the social network, for instance) on the Website are not moderated or reviewed. Accordingly, Users will be held directly and solely responsible for the content of messages that are posted. While not moderating the forums, the Site reviewer will periodically perform an administrative review for the purpose of deleting messages that are old, have received few responses, are off topic or irrelevant, serve as advertisements or seem otherwise inappropriate. HammockShoppe.com has full discretion to delete messages. Users are encouraged to read the specific forum rules displayed in each discussion forum first before participating in that forum.
HammockShoppe.com reserves the right (but is not obligated) to do any or all of the following:
- Record the dialogue in public chat rooms.
- Examine an allegation that a communication(s) do(es) not conform to the terms of this section and determine in its sole discretion to remove or request the removal of the communication(s).
- Remove communications that are abusive, illegal, or disruptive, or that otherwise fail to conform with these Terms of Use.
- Terminate a Member's access to any or all Public Areas and/or the HammockShoppe.com Site upon any breach of these Terms of Use.
- Monitor, edit, or disclose any communication in the Public Areas.
- Edit or delete any communication(s) posted on the HammockShoppe.com, regardless of whether such communication(s) violate these standards.
HammockShoppe.com reserves the right to take any action it deems necessary to protect the personal safety of our guests or the public. HammockShoppe.com has no liability or responsibility to users of the HammockShoppe.com or any other person or entity for performance or nonperformance of the aforementioned activities.
17. Arbitration
Except as regarding any action seeking equitable relief, including without limitation for the purpose of protecting any HammockShoppe.com confidential information and/or intellectual property rights, any controversy or claim arising out of or relating to these Terms of Use or this Website shall be settled by binding arbitration in accordance with the commercial arbitration rules, in effect at the time the proceedings begin, of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be held in California, USA.
All information relating to or disclosed by any party in connection with the arbitration of any disputes hereunder shall be treated by the parties, their representatives, and the arbitrator as proprietary business information. Such information shall not be disclosed by any party or their respective representatives without the prior written authorization of the party furnishing such information. Such information shall not be disclosed by the arbitrator without the prior written authorization of all parties. Each party shall bear the burden of its own counsel fees incurred in connection with any arbitration proceedings.
Judgment upon the award returned by the arbitrator may be entered in any court having jurisdiction over the parties or their assets or application of enforcement, as the case may be. Any award by the arbitrator shall be the sole and exclusive remedy of the parties. The parties hereby waive all rights to judicial review of the arbitrator's decision and any award contained therein.
18. Limitation of Liability
YOUR USE OF THE CONTENT IS AT YOUR OWN RISK. PATIO UMBRELLA STORE SPECIFICALLY DISCLAIMS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO, USE OF OR RELIANCE ON THE CONTENT (EVEN IF PATIO UMBRELLA STORE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) OR THAT ARISE IN CONNECTION WITH MISTAKES OR OMISSIONS IN, OR DELAYS IN TRANSMISSION OF, INFORMATION TO OR FROM THE USER, ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION OR DELIVERY, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS, PROGRAMS OR FILES, INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS TO THE WEBSITE OR VIRUSES, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF, OR UNAUTHORIZED ACCESS TO THE WEBSITE OR THE CONTENT. THIS LIMITATION OF LIABILITY MAY BE DIFFERENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY PATIO UMBRELLA STORE SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY, SO THIS LIMITATION MAY NOT APPLY TO YOU.
19. Indemnity
You agree to defend, indemnify, and hold HammockShoppe.com, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms of Use.
B. ADDITIONAL TERMS APPLICABLE ONLY TO REGISTERED USERS
20. Accounts And Security
HammockShoppe.com does not warrant that the functions contained in the service provided by the Website will be uninterrupted or error-free, that defects will be corrected or that this service or the server that makes it available will be free of viruses or other harmful components.
As part of the registration process, each user will select a password (“Password”) and Login Name (“Login Name”). You shall provide HammockShoppe.com with accurate, complete, and updated Account information. Failure to do so shall constitute a breach of this Terms of Use, which may result in immediate termination of your Account.
You may not:
- select or use a Login Name of another person with the intent to impersonate that person;
- use a name subject to the rights of any other person without authorization;
- use a Login Name that Website, in its sole discretion, deems inappropriate or offensive.
You shall notify HammockShoppe.com of any known or suspected unauthorized use(s) of your Account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password. You shall be responsible for maintaining the confidentiality of your password.
Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your Account, at HammockShoppe.com’s sole discretion, and you may be reported to appropriate law-enforcement agencies.
Contact us: If you would like to request additional information regarding these Terms of Use, please contact us at sales@patioumbrellastore.com.
21. Return & Exchange Policy
21 DAY HASSLE FREE RETURNS & EXCHANGE POLICY*
Customers satisfaction is our top priority and we want you to be completely satisfied with your purchase. If you have any questions or concerns please direct your inquiry to info@hammockshoppe.com or call us at (626) 440-5151.
What can be returned:
DUE to COVID we can no longer accept returns on any hammock that has been opened. It MUST be new, unused, and resellable items for a full refund or an exchange**. Simply ensure that the item is returned in its original product packaging within 21 days of your receipt date. Products must have an RMA in order to return any item (this is for your protection). Please send us an email to receive a RMA number: sales@patioumbrellastore.com.
*What is not Returnable
Hammock stands, Swing Stands and open boxed hammock are NOT returnable. CUSTOM ORDERS (includes made to order curtains) have a cancellation policy of 72 hours after placing the order. After 72 hours, the order is FINAL, no exchanges or refunds will be given. Any orders that have artwork/logos are not returnable. If in the very rare case that there happens to be an error on the graphics, we will pick up the item, fix the error and return it to you (no returns or additional discounts allowed). Any items that are shipped via freight carriers are not returnable (we may make an exception on these items if you, the customer, are willing to pay for ALL freight charges, both coming to you and returning).
If an item is returned and it is damaged because of customer use, it is up to our discretion if the item will be credited. Most common damages are scratched, dents or missing paint, if an item is returned damaged a minimum 30% re-stock fee will be assessed. If the product is considered not sellable, no refund will be given. If curtains, canopies or other fabric related items are returned with signs of use, they are not returnable.
Delayed or Refused Delivery
Since COVID, delivery companies are leaving packages on the property. You have the option to require a signature for a small fee. We are NOT responsible for lost or stolen packages. If a picture is taken as proof of delivery the package is your responsibility. If you are not available for a signature delivery, FedEx will attempt up to 3 deliveries to your address. They typically leave a note so that you can reach them or sign for your package to be left outside your home. If after 3 attempts, FedEx was not successful in delivering the packages and that the packages are sent back to us for this reason, the customer will have to pay the full shipping costs (as estimated on the FedEx web site) for reshipment. For refused delivery, actual shipping charges will be deducted from credit made on returned merchandise.
Damages
Although rare, shipping damage may occur. In the event that your product is damaged during shipping, please contact us immediately. We will work directly with you to identify and replace the damaged item or get a replacement part. We will submit a claim directly to the shipping company if necessary.
Orders with a manufacturing defect will be covered under the manufacturers warranty. All returns must be accompanied by an Return Merchandise Authorization (RMA). All returns are subject to the manufacturers warranty and discretion. Please refer to the warranty section and locate the manufacturer to determine if the item is covered under warranty before requesting an RMA. Or call us, we are here for you (626) 440-5151. The manufacturers limited warranty reserves the right to send replacement parts. Our return policy and warranty never covers items damaged due to wind, weather, fire, or misuse. Bent ribs and/or bent poles are not covers. Please refer to the warranty section to see what is covered. Customer’s are responsible for proper care, storage, and safe use of items purchased from HammockShoppe.com. If you have any questions concerning proper use, please email us at: sales@patioumbrellastore.com.
FABRIC SELECTION Actual fabrics and components may not be as depicted on your computer monitor displays. We have made every effort to portray the products in actual color. Samples of Sunbrella and Outdura fabric are available upon request. We have a retail showroom located at: 323 S. Rosemead Blvd., Pasadena, CA 91107, where you can physically view all available fabrics. If you are in doubt about the color you are selecting, please call and ask for assistance (626) 440-5151.
CUSTOM ORDERS / LOGO & ART DESIGN UMBRELLAS - Orders may be cancelled up to 72 hours from the time the order has been placed; thereafter, order is FINAL.
HOW TO RETURN A PRODUCT
Find the returns button on the bottom of the home page and fill out the questionnaire or to make life easy on yourself, call (626) 440-5151 or send us an email at info@hammockshoppe.com. All returns must have an RMA number (for your protection so that you get your money back).
Returns Address:
Hammock Shoppe
Return for RMA:
323 S. Rosemead Blvd.
Pasadena, CA 91107
626-440-5151
DO NOT RETURN AN ITEM WITHOUT THE RMA; OTHERWISE YOU MAY NOT RECEIVE A CREDIT FOR THE RETURN. Ship all returns insured and with tracking numbers (this is for your protection. Items that are received damaged will not be new, resalable, and unused, which means no return, no credit.) Call us if you have questions. Some returns may take up to 1 week to process if it is peak season, keep your tracking number handy when checking on the status of a return, it helps us track down the return and process returns faster. Thanks for your help!
Please notify Patio Umbrella Store within 24 hours if you have any damages or missing parts to your order.
SHIPPING, RECEIVING & INSPECTION OF MERCHANDISE
Please review the following information with your warehouse, drop-ship client, receiver, or freight forwarder. Purchaser is responsible for ensuring that the shipment is properly received, inspected, and signed for.
STEP 1 Determine shipping method
FedEx Ground/UPS Ground
– Cartons are shipped loose - not on pallets; driver will leave carton(s) at the door without a signature at their discretion.
– A Packing List indicating the quantity/description of items shipped will be with your carton in your shipment.
Truck Delivery (e.g., ABF, Estes, FedEx Freight)
– Most cartons are shipped shrink-wrapped on pallets; some furniture, cushions, and umbrellas ship loose.
– You must be present to receive and sign for the delivery. The carrier is not required to schedule a delivery appointment unless you requested this additional service in advance. Most carriers offer appointment windows (typically 4 hours) Monday - Friday.
– Standard residential delivery is curbside. Products will be delivered to the street curb outside of the delivery address. The delivery driver will not back into a driveway, have a lift gate, remove products from the back of the truck, move products inside, remove pallets/cartons/packaging, or assemble products.
– A Packing List indicating the quantity/description of items shipped will be attached to the exterior of one carton in your shipment.
A shipping document will be provided by the driver and indicates the number of pallets and/or pieces shipped.
STEP 2 While the delivery driver is present, find the Packing List and compare it to the items being delivered. If an item is missing, note this on the delivery document the driver asks you to sign (e.g., “Missing 1 carton containing BASE13-00”) and notify Patio Umbrella Store immediately.
IMPORTANT: Do not confirm accuracy of shipment by counting pallets. Use Packing List to account for every item shipped. You are responsible for the replacement cost of any missing item that is not noted on the delivery document while the driver is present.
Should I refuse delivery for an incorrect item? No. If the Packing List, Bill of Lading, and shipping label on the carton are accurate, but the item received is incorrect, you should accept delivery, save all packing materials, and contact Patio Umbrella Store immediately for assistance.
STEP 3 You are responsible for inspecting merchandise at the time of delivery. Inspect for damage while delivery driver is present. All carton surfaces must be inspected for signs of damage. Patio Umbrella Store nor it’s vendors are not responsible for freight-related damages.
IMPORTANT: Do not write “Subject to Inspection”, “Pending Inspection”, or anything on the delivery document that implies you will inspect the shipment for damage after the driver leaves. Freight damage claims with this notation will be denied.
Look for common signs of freight damage:
– Carton is crushed, punctured, torn, indented, or creased
– Shrink wrap is broken, torn, punctured, loose, or missing
– Pallet is broken. Note: Cartons sitting directly on the pallet are most prone to forklift damage. You are required to inspect the underside of cartons sitting directly on the pallet.
– If a carton containing wicker or metal furniture is crushed or dented, verify that the frame is not bent by placing the item on a
level surface (e.g., place a chair on a level surface such as a glass table top and make sure all legs touch the surface).
If a carton or palletized shipment displays any of the signs noted above, you are required to inspect its contents for freight damage. Failure to note freight damage where signs of potential damage are evident will result in the denial of your claim.
What should I do if a product is damaged? You must refuse delivery for that item AND note the damaged item on the delivery document the driver asks you to sign. For example: “(1) AKZ13 refused due to damage.” Important: Only refuse items that are damaged, not the entire shipment. If you refuse items that are not damaged, you will be responsible for all shipping charges when these items are re-delivered. Notify Patio Umbrella Store immediately of any refused items.
What should I do if the delivery driver refuses to wait while I inspect for damage? The driver should never refuse to wait, but if they do, ask the driver to call their dispatcher and notify them of the situation. The dispatcher should make the driver wait; however, if they still refuse, then do not sign for the shipment, and contact Patio Umbrella Store immediately.
STEP 4 In addition to any damage discovered at the time of delivery, you must open and inspect the contents of all cartons regardless of condition to inspect for Concealed Freight Damage (CFD). For Patio Umbrella Store to submit a CFD claim, you must notify us of the damage, and send digital photos of the damage, within 3 days of receipt of shipment; otherwise the CFD claim will be denied.
Photos are required for each damaged item and its carton (all surfaces). Do not assemble, deliver, or use the damaged item.
Failure to save the carton may result in the denial of your claim.
STEP 5 Patio Umbrella Store’s vendors will file a CFD claim with the carrier on your behalf only if: (a) the order was shipped on their freight-carrier account, and (b) we receive notification and proper digital photos within 3 days of receipt of the shipment.
IMPORTANT: For a CFD claim, the carrier will pay a maximum of 33% of the cost of the replacement item, but no replacement freight charges. Any amount that is recouped from the carrier may be used towards the repair of the item, the purchase of a replacement part, or the cost of a replacement item. You are responsible for the balance of charges to remedy the situation since the damage was not noted at the time of delivery.